Reference

Open the cr717 Privacy Policy

The cr717 Privacy Policy explains what we collect when you create an account, sign in from a phone or desktop, and use DANA, OVO, GoPay or QRIS.

Account dataWallet recordsDevice choicesSupport requests
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cr717 Open the cr717 Privacy Policy
CONTACT YOUR DATA TEAM

Contact us about Privacy Policy requests

A clear contact route helps you act on the Privacy Policy without guessing which team to reach.

Policy questions Ask how we collect, use or retain your account, device and payment-status data. Include your registered phone number so we can confirm the account before discussing a personal record.
Correction requests Tell us which account detail needs changing, such as a phone number or profile field. We may request an account step or verification check before updating the stored record.
Wallet records For a DANA, OVO, GoPay or QRIS data question, provide the payment reference and date shown in your account. Never send a wallet PIN, password or complete credential.
DATA HANDLING DETAILS

Check account security and data choices

We treat the Privacy Policy as an operating process, not a page kept apart from account activity.

Phone verification

Before account access, we use the phone verification step to connect you with the correct profile. This reduces mistaken account matches and gives our support team a safer reference for data requests.

Device signals

A mobile browser or desktop session can create device and sign-in records, including security events. We use them to detect unusual access and investigate why a session or account step stalled.

Cookies

Our cookies can preserve session choices and help us see whether policy, login and account pages function. Browser controls let you remove or block them, but account access may require some storage.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account records help us match a payment status to your account. We use the reference needed for reconciliation, not your wallet PIN.

Account security

We review sign-in events, verification status and support details together when access appears unusual. You can contact us after a device change so we can check the account path without requesting private wallet credentials.

Retention choices

We keep account, support and payment-status records only while an operational, security or legal reason remains. Ask us to delete or amend data, and we will explain any record that must stay.

Find answers about cr717 Privacy Policy

These Privacy Policy answers address the searches we hear most often before an account is opened. They explain the data connected to phone verification, mobile access, cookies and local wallet records, plus the route for correcting or removing information. For a personal request, contact support from the account email or phone path linked to your cr717 profile. Access depends on local law and is available where local law permits.

It covers account details, phone verification, sign-in and device records, cookies, support messages, and payment-status references. The Privacy Policy explains why we use each category, how long it may remain, and how you can ask for access, correction or deletion.

We use your phone number to create and verify the account path before access. It helps us distinguish your profile from another sign-in and locate a support request. We do not need your DANA, OVO or GoPay wallet PIN.

Yes. The Privacy Policy includes references connected with QRIS, DANA, OVO, GoPay, bank transfer and virtual account activity. We use a payment reference, amount status and related account details to reconcile the transaction, rather than collecting your private wallet password.

A phone or desktop session can produce sign-in time, browser, device and security-event records. We use those signals to protect account access and investigate failed steps. A mobile browser and desktop browser may create separate session records for the same verified account.

Contact support using the phone or account route connected with your profile and state whether you want access or a correction. Name the field or record, such as a phone number or payment reference. We may verify the request before sharing or changing personal data.

You can request deletion through support, and we will assess the account, support and payment records involved. Some data may need to remain for security, dispute handling or a legal period. We will explain that reason and remove or amend data where permitted.

Account access and any data request depend on local law. We process requests and provide access where local law permits, using the verification details linked to your account. If you are in Indonesia, support can explain the available account path and required checks.

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