Reference

Open cr717 with clear Legal terms

cr717 Legal terms put account access, payment records and data choices in one place before you open your account.

Account accessData choicesPayment recordsPolicy requests
cr717 Open cr717 with clear Legal terms
CONTACT FOR CLARITY

Reach support about Legal questions

A clear contact path matters when a policy question affects your account or payment record. We keep support focused on practical requests: access conditions, data corrections, cookie choices, retention questions and cashier…

Account access Send an access question with the phone number linked to your account. We can check the phone verification stage and explain whether the requested access depends on local law or on an account record that still needs confirmation.
Cashier status For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, attach the payment reference and approximate time. We use those details to locate the cashier event and explain what data is held for that check.
Policy request Ask us to correct account data, explain cookie use or assess a retention question through the policy contact route. State the exact change you want, and we will keep the request tied to your verified account record.
DATA HANDLING DETAILS

Browse how we handle Legal duties

The Legal process is practical: we connect account identity, security events and payment references only when a request needs that context.

Account data

We use the account phone number and verification state to identify the correct record when you ask about access, correction or closure. This keeps a Legal request attached to your account rather than to an unverified message.

Cookie choices

Cookies can preserve sign-in continuity, cashier context and your policy preferences on the device you use. You can ask us to explain a cookie category or request a change when the stored preference no longer reflects your choice.

Device security

A new browser or phone may require another account check before access continues. We use the account and verification signals available at that point to reduce mistaken access changes and to keep policy requests connected to you.

Payment records

Cashier references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may be retained when needed to reconcile a receipt or answer an account question about a payment event.

Retention questions

Ask which account or payment record relates to your request and why it remains available. We will assess the request against the operational need for account security, payment reconciliation and the policy conditions that apply where local law permits.

Change requests

For a correction, access request or policy objection, describe the field or decision you want us to inspect. Include your verified account contact so we can respond about the right record without exposing another account's details.

Find answers about cr717 Legal

These Legal answers cover the account questions you are most likely to ask before opening access in Indonesia. We explain what verification does, how payment records are used, how cookies fit into the account path and how to request a correction or access decision. Where an eligibility question depends on location, the applicable wording is clear: access depends on local law.

Our Legal policy covers account access, phone verification, personal data handling, cookies, security checks, payment records, retention questions and requests to correct or inspect your data. It also explains that access or eligibility depends on local law for the region connected to your account.

Phone verification may be required before account access, especially when a new device, account change or policy request needs identity confirmation. Use the phone number attached to your account so we can distinguish your request from an unverified access attempt.

We may retain DANA and QRIS references when they are needed to match a receipt with a cashier event, investigate a status question or protect the account. Send the reference and approximate time through support when you need a payment record checked.

Yes. Submit a correction request through the policy contact route and identify the account field that is wrong. Include your verified phone or email so we can locate the correct record, assess the request and explain any detail that still needs confirmation.

Ask us to identify the cookie category connected to your browser session and explain its account purpose. Cookies may preserve sign-in continuity, cashier context or policy preferences. You can request a change when the stored preference does not match your current choice.

Use the policy contact route with your account phone number and a precise description of the data you want us to assess. We may verify the request first, then explain the available record and any restriction that depends on local law.

Contact support with your account region and access question before completing the account path. We will explain the applicable conditions using the required standard: access depends on local law. Do not send unrelated documents when a phone verification check is enough.